TERMS AND CONDITIONS

These terms and conditions will apply to the purchase of products, services and creation of subscriptions by you (hereby referred to as “the customer” or “you”) on the website https://etinour.com/. The website and products are provided by Etinour, registered under Etinour AB, registered under company identity number 559396-3555. Etinour AB is hereby referred to as “the supplier”, “Etinour”, “us” or “we”). You can contact us via email at hello@etinour.com.

These are the terms on which we sell products, services and subscriptions to you. By creating a subscription and an account by ordering any products available on our website, you agreed to be bound by these terms and conditions. If you do not agree to these terms, you must not order products or create an account or subscription. You can only purchase products or subscriptions from the website if you are eligible to enter a contract and are at least 18 years old.

Any new features or tools which are added to the current store shall also be subject to the terms. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

PRODUCTS, SERVICES AND SUBSCRIPTIONS 

All products or services (hereafter products) must be used in accordance with the instructions, precautions, and guidelines they have. It is your responsibility to make sure that the product does not contain anything you are allergic to. All products on the website, are intended for personal use only. Unless otherwise stated, we reserve the right to exchange, discontinue or change any Product we offer for sale or as part of a collection, without prior notice to you as a customer.

Any description of the products is for illustrative purposes only and there may be small discrepancies in the size and colour of the products supplied. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality and resolution. We always try our best to expose the products as accurately as possible. We reserve the right to make printing errors on this website and the final sale of products.

All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. All products that appear on the website are subject to availability.

ORDERS AND BILLING

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You must pay by submitting your credit or debit card details with your order. It is your responsibility to make sure that there are sufficient funds on the card at the time the purchase is made. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You agree to pay within the time set for the payment method chosen. If you have not paid the charges incurred by you, we reserve the right to close your account and/or stop the shipment of products until payment has been received. If payment is made after the due date, late payment fees and interest according to the terms of the payment provider can be charged.

You agree that we may charge payment for subscription orders without further approval until you give notice to terminate your subscription agreement (with receipt of which is confirmed by us). Such notice will not affect charges submitted before we reasonably could act. To terminate your subscription or change your payment method, go to your account on our site.  If the amount to be charged to your Billing Account varies from the amount you pre-authorized, you have the right to receive, and we shall provide, notice of the amount to be charged and the date of the charge before the scheduled date of the transaction.

We reserve the right to correct any errors or mistakes that your chosen payment provider makes even if it has already requested or received payment.

Regarding invoicing, we may invoice you in advance or in arrears and with the frequency agreed within the contract. You agree to us sending you electronic invoices, which will be sent out to the email address provided in your account. All information (i.e. email address) must be kept up to date.

PRICES

The price of the products, subscriptions and any additional delivery or other charges will be available on the website before the order has been completed. Furthermore, it will also be available in the order confirmation. Prices are inclusive of local VAT and are payable in the currency indicated at the website.

DELIVERY

Our normal delivery times are 1-3 business days within Sweden (and 1-5 business days outside of Sweden), however our delivery times depend on the delivery service you choose at check-out. Note that orders placed on weekends or holidays are sent no earlier than the following Monday.

You agree that we may deliver the products in installments if we suffer from a shortage of stock or have another genuine and fair reason, provided you are not liable for extra charges.

The products will become your responsibility once delivery is completed. If you selected home delivery, the delivery is fulfilled once the parcel has been delivered at the address. If you selected service point delivery, the delivery has been fulfilled once the parcel has been collected from the service point. You must, if reasonably possible, examine the products before accepting them. Risk of damage to, or loss of, any products will pass to you when the products are delivered to you.

UNDELIVERED ORDERS

If the delivery is not completed as a result of you not picking up the parcel at the designated service point, not being at the address on delivery attempts, or if you have entered the wrong address, the parcel will be returned to us, for which you will be charged fees of 50 SEK. The fees refer to shipping and overheads.

WITHDRAWAL AND CANCELLATION

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered. We are happy to accept returns of unused items and will refund the item price. Change of heart returners are responsible for return shipping costs.

When exercising your right of withdrawal: You must announce that you regret it. The message should be sent to us hello@etinour.com. In your message, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated. You should return the products to us immediately and at the latest within 14 days after the notice of withdrawal. You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in original packaging.

You can change your subscription model and/or terminate the subscription by making adjustments in your account or by contacting us via mail. Any changes must be done well in time (but at least 48 hours) before the next order of products is processed. If the subscription has not been terminated or changed in time, it will automatically be renewed.

You can inform us of your desire to exercise your right of withdrawal by contacting us through mail.

Due to concerns of hygiene, certain products, such as cosmetics products, cannot be returned after they have been opened or used. We reserve the right to refuse a return if products are not returned in a saleable condition or are damaged.

RETURNS

You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in original packaging. As you are responsible for the parcel until it is delivered to our warehouse, it is suggested that the return be shipped with trackable shipping so that you are insured with the shipping service provider in the event of a lost return parcel.

You have two options when returning the item(s):

1. We will provide you with a return shipping label that you have to print in your home and place on the shipping box. Thereafter you can leave the package at your local Postnord service point. The cost of this alternative is 59 SEK and will be deducted from the refund amount that you are to receive after we receive the goods at the warehouse.

1. You choose the shipping company yourself and pay for the shipping yourself. You are responsible for the package's safe arrival until it has been received by us.

On the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product when used or damaged product.

REIMBURSEMENTS

Faulty products

If you receive delivery from us as and the item is faulty, please do the following:

1. Take photos of the faulty item(s)
2. Take photos of inner and outer packaging to demonstrate issues in transportation
3. Immediately email us at hello@etinour.com upon receipt of the damaged item(s) and provide us with the supporting photographs and proof that you purchased the items directly from us.

Once we have received all of the above we will replace any faulty items.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We take no responsibility for indirect damages that may occur due to the product. Furthermore, no responsibility is taken for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

We do not accept responsibility for delays / errors due to circumstances beyond the company’s control (Force Majeure). These circumstances can be, for example, labor dispute, fire, war, government decision, reduced or no delivery from supplier.

In no case shall Etinour AB, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless us and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY

In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.

THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

PERSONAL INFORMATION

We retain and use all information under the privacy policy and comply with the general data protection regulation regarding your personal information. These terms and conditions should be read alongside and are in addition to our policies, including our privacy policy and cookie policy.

GOVERNING LAW

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Sweden.